Shipping Policy

At Lunara, we do our best to get your orders to you as quickly as possible. Please read our shipping information carefully before placing an order.

Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are shipped directly from our suppliers, so processing times may vary slightly.

Shipping Costs

• Standard shipping: $15 per order.

• Orders of $80 or more qualify for free shipping.

Shipping Times

• Standard shipping usually takes 10–25 business days, depending on your location.

• Some international destinations may take longer due to customs or postal delays.

Tracking

• Once your order is shipped, you will receive a tracking number via email.

• Tracking updates may take 1–3 days to appear in your shipping carrier’s system.

Customs & Import Taxes

• Orders shipped internationally may be subject to customs fees, import duties, or taxes of the destination country.

• Customers are responsible for any additional charges.

Lost or Delayed Packages

• While we work closely with our suppliers, delays or lost packages may occur.

• If your package has not arrived within the expected timeframe, please contact us via our support email.

• We will do our best to assist you, but Lunara is not responsible for delays caused by carriers or customs.